Any order placed between Monday and Friday will be processed the same day. Currently, we only offer standard shipping, which is free and takes two to three business days. Since we do not deliver on Sundays and public holidays, your order will be delivered on the next working day. The delivery is carried out by the deutsche Post. Since our shipments cannot be tracked, we ask you to wait the given number of working days until delivery.
If you have placed a large order with several documents, it may be that the documents are printed and sent independently of each other. If this is the case, wait the given working days and contact our customer service (firstname.lastname@example.org) if your documents have still not arrived by then.
In most cases, the order will be dropped in your mailbox. However, it is also possible that the mailman will ring your doorbell. If the mailman does not find you, your package will be sent back to us. In this case, we will contact you and send your document again free of charge to a delivery address of your choice.
We ask you to give us your correct address and any additional information - such as flat number, floor or other details - so that we can deliver your order without any problems. If the mailman is unable to deliver your order, the document will be sent back to us and we will contact you.
One more thing: We do our best to have the documents delivered as quickly as possible, but there may be delays from time to time, especially when the exam period is in full swing. It can also be, for example, that there are delays at the post office or that delivery is not possible due to the weather conditions.
If you have any questions, you can always send us an email to email@example.com. 🧡