Below you will find a list of reasons (and solutions) why you cannot print.
1. The box where you want to enter your university e-mail address is greyed out.
You can only print if you are registered at a university in Germany, Austria or Switzerland. In order for us to be able to check this, you cannot simply enter your university email address in the field, but must validate it. You can find out how this works here.
2. The print options are greyed out.
You can print for free up to once a month. This is financed by sponsors. If there are not enough sponsors for you to cover the full cost, the freemium option will be greyed out. You can always use our Freemium+ offer and share the cost with sponsors. Alternatively, you can use the standard print for ad-free scripts.
Please don't think we've blocked you from using the free print. We cannot influence the process for freemium printing.
3. The order will be cancelled.
If your order cannot be printed, it may be because it is damaged. Most of the time this is damage that we don't recognise, but our system does. The best thing to do is to repair your file and try again directly. Here you can find out how to repair your file for free.
If you need help, you can always send us an email to firstname.lastname@example.org. 🧡