There are 3 possible reasons why your file cannot be printed.
- The file is damaged
- The font is not supported by our printer
- The text is not embedded in the PDF file.
A simple trick to avoid this: Convert and re-export the PDF and upload it again. For Windows and Mac, you can click on "Print" in your writing program. In the print window, you can click "Save as PDF" instead of the printer. The file will then be downloaded and you can print it from us.
You can find out what else you need to pay attention to here.